Refund policy

Workshop Cancellations & Rescheduling

We understand that plans can change. Because we reserve your workstation and prepare materials for your class, please contact us as early as possible if you need to cancel or reschedule.

48 hours or more before your workshop

You may cancel for a full refund or reschedule at no additional charge, subject to availability.

24–48 hours before your workshop

Your booking is nonrefundable, but you may reschedule once at no additional charge, subject to availability.

Less than 24 hours before your workshop

Your booking is nonrefundable. You may reschedule once with a $25 fee per participant, subject to availability. Please contact us before your scheduled start time.

Missed workshops

If you do not attend and have not contacted us before the workshop begins, your booking is forfeited and is not eligible for a refund or rescheduling.

Sending someone in your place

You may transfer your spot to another person at no additional charge. Please notify us before the workshop begins. The replacement participant must meet the workshop’s age and safety requirements.

Late arrivals

Please arrive on time so you can participate in the safety introduction. If you arrive too late to safely join the workshop, we may be unable to accommodate you. Please contact us as soon as you know you are running late.

Private groups & special events

Private groups and special events may have separate cancellation terms, which will be provided before booking.

If Sol Search Jewelry cancels

If we need to cancel your workshop, you may choose a full refund or transfer your booking to another available date.

How to cancel or reschedule

Email solsearchjewelry@gmail.com with your name, order number, and workshop date. Notice periods are measured from the scheduled workshop start time.

For bookings made through another platform, please submit your request through that platform. Its booking terms may also apply.

Jewelry Returns & Exchanges

We want you to love your Sol Search Jewelry piece! If it isn’t the right fit, please contact solsearchjewelry@gmail.com within 14 days of receiving your order to request a return or exchange.

Return eligibility

• Jewelry must be unworn, unused, and returned in its original packaging.

• Custom, personalized, and made-to-order pieces, gift cards, and items marked final sale are not eligible for returns or exchanges, except when defective or incorrect.

• Jewelry made during a workshop is not eligible for return or exchange.

How to return an item

Please email us with your order number before returning your purchase. Once your return is approved, we will provide return instructions.

Customers are responsible for return shipping unless the item arrived defective, damaged, or incorrect. Original shipping charges are nonrefundable.

Refunds & exchanges

Once we receive and inspect your return, we will email you with an update. Approved refunds will be issued to the original payment method. Exchanges are subject to availability.

Damaged or incorrect orders

Please contact us promptly if your order arrives damaged, defective, or incorrect. Include your order number and clear photos so we can help resolve the issue.